Refund and Right Of Withdrawal
If the customer is a CONSUMER residing within the European Union:
Right of withdrawal. Your right of withdrawal is valid for 14 days from the date you receive your order. You have the right to return all or some of the items in your order if you are not satisfied. Keep in mind that the item or order, including its original packaging, should be sent back to us in sellable condition. We will refund the purchase price but not the shipping costs.
Service charges can be refunded if the paid service has not started and would not start considering the notice of cancellation period. For example: if you pay our annual service fee from August 24, you can still cancel this service giving 30 days notice before July 24 and would receive a full refund. We do not offer partial or pro-rated refunds.
Once you activated a Sky UK Viewing Card with us, you have entered a binding 12 month contract with SKY UK. You will then not be able to return the sky card to us for a refund. Any hardware shipped with your order will not be affected and remains eligible for 14-day return.
VPN-Routers have an extended right of withdrawal: 30 days, no questions asked.
Please keep the original packaging until you are sure you want to keep the item.
If the customer is a BUSINESS or a CONSUMER residing outside of the European Union: all sales are final. No returns or refunds.