FAQ
ACCOUNT INFORMATION
To activate the new Sky viewing card, please refer to the paperwork that will be sent along with the viewing card. Please go to our Activation Tool and follow the instructions online.
We charge a service and account management annual fee per Sky Digital Viewing Card subscription. The service and account management fee is 199 € per annum. The charge is made after 11 months of your subscription. The annual renewal payment is to be paid by VISA or MASTER Credit Card to localhost as a one-off payment.
If you wish to stop your subscription after 12 months you must contact us 30 days in advance to cancel the contract. We have a cancellation email form, where you can easily sent your cancellation to us. The Sky viewing card must also be returned to us to complete the cancellation. We charge € 120 if the card is lost, please keep if safe!
By ordering a Sky Viewing Card you are entering a 12 months contact with Sky Digital UK and UKsatellite.TV. You can renew your subscription after 11 month of contract for another year. We notify all customers 6 weeks in advanced for Sky account extensions. The 1-year service renewal fee is 179€. The Sky abroad subscription can be cancelled by giving at least four weeks notice prior to the first annual renewal, or any time after this 12 month term, by giving 30 days notice and sending the Sky Viewing Card back to UKsatellite.TV. The Renewal payment is not refundable.
Your NOW TV subscription can be cancelled any time.
If your monthly payments to Sky UK fail for one month then they will just carry the balance forward to the next month, as well as cancelling your direct debit details. They will then issue the account with an invoice around 14 days before the next months payment is due. If this payment is not received on time then you will get a “Call to Upgrade to receive this channels’ message” which means the system will automatically suspend your Sky account. If payment is received within 22 days of the account being suspended then your viewing will get automatically reactivated, if payment is after that time then we would have to call Sky and reinstate the account by clearing the outstanding balance. There is a additional .50 pence charge for credit card payments.
Sky Digital can take 2 months subscription at the start of the contract term. You then have 1 month free at the end of the subscription. If it is not the start of your subscription and you feel Sky have made a mistake please send us a copy of your credit card statement and mark the wrong deductions on it. We will take care of it for you.
If Sky TV has charged you incorrectly for any reason, you must notify us within 4 weeks of receiving the statement. Clearing this with Sky may take up to 6 weeks.
In the UK you can get the Sky digi box for free (or nearly free) but you must agree to connect it to the telephone line for 12 months according to the terms and conditions of the “interactive contract”.
Outside the UK it cannot be connected to the UK telephone line and therefore the Sky digi box or Sky HD box must be bought non-subsidised. We only sell non subsidised Sky boxes which can be used outside the UK with no telephone connection.
Sky will only switch off a Sky Viewing Card if the monthly payment is not made. This can happen if you call Sky yourself. Please always contact us with any issue you are experiencing and we will resolve the problem.
On Sky activation, your Sky PIN will automatically be set as the last four digits printed on the back of your Viewing Card. If you should enter the PIN wrong three times in a row, you need to wait 15 minutes to unlock the restriction. If your Sky PIN is not working, please let us know. We will then reset the PIN for you.
Your Personal Identification Number (PIN) lets you choose which TV shows are watched in your home. You can stop children from viewing unsuitable programmes and control how many Sky Box Office movies and events are ordered.
You can set up age rating filters which for selected programmes, restrict access to specific channels completely (or from 8pm) and remove the adult channels from the TV listings. You can stop recorded programmes from being viewed or restrict access to after a certain time in the evening.
On Sky activation, your Sky PIN will automatically be set as the last four digits printed on the back of your Viewing Card. If you should enter the PIN wrong three times in a row, you need to wait 15 minutes to unlock the restriction. If your Sky PIN is not working, please let us know. We will then reset the PIN for you.
Your Personal Identification Number (PIN) lets you choose which TV shows are watched in your home. You can stop children from viewing unsuitable programmes and control how many Sky Box Office movies and events are ordered.
You can set up age rating filters which for selected programmes, restrict access to specific channels completely (or from 8pm) and remove the adult channels from the TV listings. You can stop recorded programmes from being viewed or restrict access to after a certain time in the evening.
