FAQ

MOST FREQUENTLY ASKED QUESTIONS

English satellite television is available throughout Europe. Satellite dish sizes vary on location. To watch Sky UK you must have a Sky Viewing Card with a Sky box and a dish heading for ASTRA 28.2° & 28.5°. East.

We have 2 different Sky Box Bundles to watch Sky TV in Europe. The Sky Box Bundles include 2 different types of Sky+ HD boxes with new genertation Sky viewing cards. The SKY+ HD 500GB Box VC  and for latest high defintion entertainment the The SKY+ HD VPN DVR Bundle.

Sky subscription costs:
Sky Entertainment Pack costs £25.00 a month (12 month minimum contract).
Sky Cinema Pack costs from £43.00 a month.
Sky Sports Pack costs from £52.50 a month.
These are just some examples.
Sky HD Pack costs £5.00 extra a month.

Normal delivery time for Sky orders is 4 – 8 business days via UPS. You will receive the UPS Tracking No. via email as soon as the order has been shipped to you. We have all products in stock.

To pay us and for your monthly subscription fees you need a credit card (Visa or Mastercard). The monthly subscription is paid directly (automatically debited every month ) to the content provider(s) in £/Pounds.

We can ship to all European countries. All orders are shipped via UPS. You will receive the UPS Tracking No. via email as soon as the order has been shipped to you. Shipping prices may vary on destination.

Please go to SKY TV Packs overview on our shop page and select a viewing package for complete channel lineup.

Yes, we operate on a 14 day refund policy (Terms & Conditions apply). You can return the order within this period for refund.

Just simply select the Sky Viewing Card bundle you want, select between Viewing Card only or Sky Box Bundles including Sky Viewing Card. After pressing the “add to Cart” button the product will be redirected to the shopping cart. The shopping cart will show you all the products you have chosen on this web site. If you are happy with your order click the button for “Checkout” and complete the order.

We will then process the order and ship it to you. You will also receive an email when the goods have been shipped with a tracking number, if requested.

After you have installed your setup, you can easily activate your new Sky Viewing Card using the Account Activator and enjoy Sky UK television.

Great, all you need is to order a Sky Viewing Card subscription for 179 € per annum. After receiving the Sky viewing card from us you simply need to activate it on your original Sky box. The viewing package can be selected on Online Activation.

All Sky viewing cards need to be paired to one specific box to receive Sky premium channels. You might see the message “this viewing card is not authorized, please call…” or “wrong card for your set top box, please insert correct Sky card”. In this case you need to pair the viewing card to your new box by transmitting your new box system details via our Online Activation Form to us. We will then manually pair the viewing card to your Sky box, and you can enjoy Sky UK on your own box.

You can get Sky TV all over Europe, partially even outside Europe. Regarding the dish and best size for your area you would need to contact a local satellite technician to do the installation. We only supply the Sky equipment and the service behind that. Sky UK Dish Installation should be for ASTRA 28.2° & 28.5° East.

Yes, by European Law all expats are allowed to have a dish installed in flats, blocks and apartments. Contact your landlord for further information. We will help to resolve all issues.

Sky digital offers access to a number of additional premium 3rd-party channels from a range of quality broadcasters around the world. We offer support for all available Stand Alone Channels. Choose from sports Stand Alone Channels – BT Sport / ESPN, Manchester United FC TV , Chelsea FC TV, Liverpool FC TV, Racing UK or Premier Sports to add to your Sky TV package. Stand Alone Channels are paid separately in addition to the normal monthly Sky subscription. Terms & Conditions apply.

Sky provides subtitles on 87% of the content on average across 26 Sky linear channels. Subtitles also available on Sky Sports.

DiSeq is NOT supported by any of the Sky certified boxes. We do not guarantee it to work in a DiSeq environment. To run it in a DiSeq environment (at your own risk), you need to put the signals of the dish receiving ASTRA 28.2° to the setting “DiSeq OFF” – meaning this satellite is routed to your Sky box directly without any DiSeq in use. The 11kHz signal is used by the Sky box to change into the higher band. Your local installer can assist you with that.

Yes, we operate on a 14 day refund policy (Terms & Conditions apply). You can return the order within this period for refund.

FAQ

ACCOUNT INFORMATION

To activate the new Sky viewing card, please refer to the paperwork that will be sent along with the viewing card. Please go to our Activation Tool and follow the instructions online.

Please contact us stating the Sky UK channels you would like to add or lose. Adding channels/packages takes effect the same day ( up to 24 hours ). Downgrading a package can be done by giving a 30 days cancellation notice to UKsatellite.TV Then leave your Sky box switched on and we’ll manage the rest. Contact Support Team

We charge a service and account management annual fee per Sky Digital Viewing Card subscription. The service and account management fee is 179 € per annum. The charge is made after 11 months of your subscription. The annual renewal payment is to be paid by VISA or MASTER Credit Card to localhost as a one-off payment.

If you wish to stop your subscription after 12 months you must contact us 45 days in advance to cancel the contract. We have a cancellation email form, where you can easily sent your cancellation to us. The Sky viewing card must also be returned to us to complete the cancellation. We charge € 120 if the card is lost, please keep if safe!

 

By ordering a Sky Viewing Card you are entering a 12 months contact with Sky Digital UK and UKsatellite.TV. You can renew your subscription after 11 month of contract for another year. We notify all customers 6 weeks in advanced for Sky account extensions. The 1-year service renewal fee is 179€. The Sky abroad subscription can be cancelled by giving at least four weeks notice prior to the first annual renewal, or any time after this 12 month term, by giving 30 days notice and sending the Sky Viewing Card back to UKsatellite.TV. The Renewal payment is not refundable.

Your NOW TV subscription can be cancelled any time.

If your monthly payments to Sky UK fail for one month then they will just carry the balance forward to the next month, as well as cancelling your direct debit details. They will then issue the account with an invoice around 14 days before the next months payment is due. If this payment is not received on time then you will get a “Call to Upgrade to receive this channels’ message” which means the system will automatically suspend your Sky account. If payment is received within 22 days of the account being suspended then your viewing will get automatically reactivated, if payment is after that time then we would have to call Sky and reinstate the account by clearing the outstanding balance. There is a additional .50 pence charge for credit card payments.

Sky Digital can take 2 months subscription at the start of the contract term. You then have 1 month free at the end of the subscription. If it is not the start of your subscription and you feel Sky have made a mistake please send us a copy of your credit card statement and mark the wrong deductions on it. We will take care of it for you.

If Sky TV has charged you incorrectly for any reason, you must notify us within 4 weeks of receiving the statement. Clearing this with Sky may take up to 6 weeks.

In the UK you can get the Sky digi box for free (or nearly free) but you must agree to connect it to the telephone line for 12 months according to the terms and conditions of the “interactive contract”.

Outside the UK it cannot be connected to the UK telephone line and therefore the Sky digi box or Sky HD box must be bought non-subsidised. We only sell non subsidised Sky boxes which can be used outside the UK with no telephone connection.

Sky will only switch off a Sky Viewing Card if the monthly payment is not made. This can happen if you call Sky yourself. Please always contact us with any issue you are experiencing and we will resolve the problem.

 

On Sky activation, your Sky PIN will automatically be set as the last four digits printed on the back of your Viewing Card. If you should enter the PIN wrong three times in a row, you need to wait 15 minutes to unlock the restriction. If your Sky PIN is not working, please let us know. We will then reset the PIN for you.

Your Personal Identification Number (PIN) lets you choose which TV shows are watched in your home. You can stop children from viewing unsuitable programmes and control how many Sky Box Office movies and events are ordered.

You can set up age rating filters which for selected programmes, restrict access to specific channels completely (or from 8pm) and remove the adult channels from the TV listings. You can stop recorded programmes from being viewed or restrict access to after a certain time in the evening.

On Sky activation, your Sky PIN will automatically be set as the last four digits printed on the back of your Viewing Card. If you should enter the PIN wrong three times in a row, you need to wait 15 minutes to unlock the restriction. If your Sky PIN is not working, please let us know. We will then reset the PIN for you.

Your Personal Identification Number (PIN) lets you choose which TV shows are watched in your home. You can stop children from viewing unsuitable programmes and control how many Sky Box Office movies and events are ordered.

You can set up age rating filters which for selected programmes, restrict access to specific channels completely (or from 8pm) and remove the adult channels from the TV listings. You can stop recorded programmes from being viewed or restrict access to after a certain time in the evening.

FAQ

SKY UK SATELLITE TV IN EUROPE
spain

SKY subscription in Spain

france

SKY subscription in France

germany

SKY subscription in Germany

italy

SKY subscription in Italy

austria

SKY subscription in Austria

switzerland

SKY subscription in Switzerland

czech-republic

SKY subscription in Czech Republic

switzerland

SKY subscription in Switzerland

sweden

SKY subscription in Sweden

belgium

SKY subscription in Belgium

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